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Manage your subscription and billing records from Workspace settings → Plan & billing. Only the workspace owner can change the subscription or manage billing.

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Plans and billing

The Plan & billing section is owner-only. A Free workspace gets Upgrade plan. A paid one gets Upgrade to Pro, Manage plan, Manage in Stripe portal, Cancel plan, and Restore plan. Audimate queries Stripe in real time, and your card and billing details are edited in the Stripe portal so payment data never touches Audimate’s servers. If Audimate set up your plan directly, the Plan card says so. It shows no price, billing cycle or plan buttons, and the payment method, billing details and invoices cards are hidden. To change that plan, contact Audimate support.
If a payment fails, the Plan card shows a Past due badge and an Update payment method button. Your workspace keeps its paid plan and full usage while Stripe retries, so nobody loses access mid-cycle.

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The upgrade dialog

The dialog shows Free, Plus, and Pro side by side, each with its price, what it includes, and one button. Your current plan’s button reads Your current plan and is inert. Picking Plus or Pro takes you to Customize. On a paid workspace the Free card reads Manage plan, because moving down to Free means cancelling rather than buying. Enterprise has no self-serve checkout, so a line under the plans opens a conversation with sales. Anyone can open it, and only the owner can act on it. For everyone else the plan buttons read Ask your workspace owner. The owner can open it any time from Upgrade workspace in the workspace menu.

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Customize your plan

See Customize your plan for seats, billing cadence, and when changes apply.

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Cancel and restore a subscription

Cancel a monthly or annual plan before renewal. Cancellation takes effect at the end of the current paid period and is reversible until then.
1

Click Cancel plan

A dialog summarizes what the organization loses: messages drop to the Free amount, team spaces become unavailable, and your caps drop to the Free plan’s.
2

Continue to Stripe

Click Continue to cancel to open Stripe’s hosted cancellation flow and confirm there. You stay on your paid plan until the end of the current period.
3

Restore at any time

While cancellation is scheduled, the plan card shows an Ending badge, a Cancels date, and a Restore plan button that reverses it.
When the period ends, the Free plan holds 3 people, so the owner and your two longest-standing members keep their access. See Suspended members.

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Workflow and page limits

Your plan caps how many workflows and pages the organization can hold, split into two independent numbers per type that do not share headroom. A workflow’s task board comes with it and is not counted separately.
  • Shared: everything in Team Library. One pool for the whole org.
  • Private per member: everything in Private. A separate cap applying to each member.
The private cap counts against whoever owns the file, so a transfer moves it from one person’s allowance to the other’s. A file whose owner has left counts against nobody until someone claims it. A member can hit their private cap while the team library still has room. Moving a file changes which pool it counts against, so the destination pool must have room first. Sharing or unsharing a folder moves everything inside it the same way. Only a resource’s owner can make it private, and no org role grants that. When unsharing sweeps in files other people own, the message names the owner at their limit rather than blaming the person doing the unshare. Audimate blocks the action and tells you which limit you hit. Delete files in the full pool to make room, or upgrade.

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Free trial

New Plus trials are not offered. You can explore Audimate on Free before choosing a paid plan. If your workspace has an active trial, it continues until the end date shown on your Plan card. Stripe charges your saved payment method when it ends unless you cancel first. Adding seats, switching to Pro, or changing to annual billing ends the trial and starts billing immediately.

Organization management

Understand workspace roles and settings.

Plan limits

Compare plan allowances and capacity.