> ## Documentation Index
> Fetch the complete documentation index at: https://docs.audimate.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Customize your plan

> Choose seats and a billing cadence for your workspace, review the order summary, and understand when upgrades or scheduled reductions apply.

Review a subscription change before continuing to payment.

Only the workspace owner can complete checkout.

## Review your choices

The **Customize** page is where owners adjust the subscription before checkout. The tier is already
chosen by the time you arrive.

| Control             | What it does                                             |
| ------------------- | -------------------------------------------------------- |
| **Billing cadence** | Annual or Monthly, with a live Save percentage on Annual |
| **Seats**           | A slider capped at **50** on both Plus and Pro           |
| **Order summary**   | Line items, the annual discount, and tax at checkout     |

**One seat is one person**, the owner included, so the seat count is your member count. For more
than 50, contact sales. You can set the slider **below** your current member count: Audimate does
not stop you, but a note names how many people lose access, and confirming asks you to approve it
against a list of exactly who. See [Suspended members](/account/members#suspended-members).

**Continue to payment** redirects to Stripe Checkout, which handles proration, tax by billing
address, and promo codes. The page never collects card data.

When a change takes effect depends on whether any part of it is a reduction.

| Change                                              | When it applies             |
| --------------------------------------------------- | --------------------------- |
| A pure increase: higher plan, more seats, or annual | Immediately, prorated today |
| Any change containing a reduction                   | At your next renewal        |

Moving up a plan raises the workspace's usage for the current month right away, without resetting
what anyone has already used. A change containing a reduction waits **whole**, not only the part
that shrinks: going from Plus with 10 seats to Pro with 3 seats reduces the seat count, so you stay
on Plus with 10 seats and get Pro with 3 at renewal. Your current plan stays active until then, with
no refund for the unused part, and a "Scheduled change pending" banner offers **Cancel scheduled
change** at any time before it activates.

This asymmetry exists because you have already paid for the current period in full. Rather than
refunding a part-period, which on annual plans could be up to twelve months, you keep everything you
paid for and the smaller plan applies at the next cycle.

Once Stripe takes payment, your new plan's limits apply immediately. The payment belongs to the
workspace that started checkout.

| Where you finish                  | Confirmation               | Continue with                           |
| --------------------------------- | -------------------------- | --------------------------------------- |
| Workspace app                     | Your plan and its benefits | **Go to dashboard**, below the benefits |
| Desktop checkout, in your browser | **Payment complete**       | **Reopen** to return to Audimate        |
| Browser signed out                | **Payment complete**       | **Sign in**                             |
| Browser in another workspace      | **Payment complete**       | Switch to the workspace you upgraded    |

In the desktop app, your subscription confirmation appears when you return. Scroll through the
benefits to reach **Go to dashboard** or **Manage billing**.

## Related

<Columns cols={2}>
  <Card title="Organization management" icon="building" href="/account/organization">
    Understand workspace roles and settings.
  </Card>

  <Card title="Plan limits" icon="scale-balanced" href="/account/plan-limits">
    Compare plan allowances and capacity.
  </Card>
</Columns>